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Hello, hello Reader 👋 Is this the name you would like to be greeted with? Having discussed our unfortunate customer experiences, this week we’re shifting our focus to reflect on our best ones. Where was it? Who were you with? What happened? What was the main thing that made the difference? How did it make you feel? How can this experience inspire you to improve the one you offer your customers? Please keep sharing your stories with me; it’s such a wonderful way to get to know you better!
via Digital Pratik on GIPHY Now, since you opened my e-mail, I’m guessing you’re eager to read mine, aren’t you? It was 2004.
We were on the last day of our student trip to China. And the best I could do on that day? Get sick! I’ve traveled a lot, but this was the first time I’d ever been sick while traveling (fingers crossed that it would be the last 🤞). Probably something I’d eaten the day before, but I was the only one affected.
So instead of flying home, I had to take the ambulance to the emergency room!
I don’t know if you’ve ever been ill abroad, but it’s quite an experience! And I assure you, it’s better to have (good) travel insurance. In my case, it’s definitely what made the difference between living a nightmare and experiencing the most beautiful and unforgettable end to a trip.
As soon as the formalities were completed, I was given the royal treatment: English-speaking members of the medical team, a private room, flowers, even a calling card to reassure my loved ones, as well as many other little touches during my three-day stay. And what’s more, the food was delicious!
In today’s fast-paced world, where transactions can sometimes feel way too impersonal and automated, it’s becoming even more important to remember the value of human connection! Customers really appreciate those genuine interactions that make them feel valued and appreciated. PRO TIP: Show your customers that you genuinely care by actively listening to their needs, addressing their concerns with empathy, and going the extra mile to exceed their expectations. Remember, building strong relationships with your customers is not just a feel-good strategy; it’s a business imperative! Feel free to hit reply and share your customer experience stories with me. I ❤️ hearing from you! P.S.: I’m moving things around in the backend to make room for a new project. Can you help me spot “bad experiences” regarding my site, your members’ area, communications, or whatever? I would really appreciate your help with this! It will make it so much easier for me to fix and improve everything that needs attention. Thank you! === Disclosure: From time to time, I will include links in the emails that would include promotions for my own products or affiliate products, meaning I get paid when you buy the product. However, I only ever mention products I love and would recommend whether I was being compensated or not. Always use due diligence when buying anything and remember, what works for me may not always work for you! Thank you so much for your support of Stephie The Happy Mom! To make sure you keep getting these emails, please add [email protected] to your address book or whitelist us. |
April 18
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